At Good Grains, we take pride in providing fresh, high-quality food products. Your satisfaction means everything to us. If something isn’t right, we’re here to help — within safe and hygienic limits.Â
Thank you for shopping at Good Grains.
No Returns or Exchanges
Due to the nature of our products (perishable food items) and for health and safety reasons, we do not accept returns or exchanges. Once a product has been delivered, it cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, or if you receive the wrong product, please notify us within 24 hours of delivery via WhatsApp at 0300 1408955Â or email at support@goodgrains.com
To be eligible for a replacement or refund in these cases:
You must provide a clear photo or video of the damaged/incorrect product.
The product must be unused and in its original packaging.
Cancellations
Orders can only be canceled before they have been dispatched. Once an order is with our courier partner, it cannot be canceled or refunded.
Contact Us
For any concerns, reach out anytime:
support@goodgrains.com
[0300 1408955]